Status
Audio processor and implant are successfully connected (applicable to SYNCHRONY, CONCERTO, SONATA and PULSAR implants).

Status
Audio processor is working correctly (applicable to C40+ and C40 implants).

Problem
Your audio processor is not working.
Solution
Fully charge audio processor. If that does not solve the problem, contact your CI center for assistance.

Problem
The indicator light has been deactivated by your audiologist.
Solution
Contact your audiologist.

Problem
Audio processor is not connected to the implant.
Solution
Position audio processor correctly over the implant. Make sure to use the correct magnet.

Problem
Audio processor is positioned over the incorrect implant.
Solution
Position audio processor over the correct implant.

Problem
Audio processor has powered off while connected to the Mini Battery Pack.
Solution
Switch Mini Battery Pack off and on. Reposition over the implant.
Note: This applies only when using the Mini Battery Pack to power the audio processor.