Status
Audio processor and implant are successfully connected (applicable to SYNCHRONY 2, SYNCHRONY, CONCERTO, SONATA and PULSAR implants).

Status
Audio processor is working correctly (applicable to C40+ and C40 implants).

Problem
Your audio processor isn’t working.
Solution
Fully charge audio processor. If that doesn’t solve the problem, contact your CI centre for assistance.

Problem
The indicator light has been deactivated by your audiologist.
Solution
Contact your audiologist.

Problem
Audio processor is not connected to the implant.
Solution
Position audio processor correctly over the implant. Make sure to use the correct magnet.

Problem
Audio processor is positioned over the incorrect implant.
Solution
Position audio processor over the correct implant.

Problem
Audio processor has powered off.
Solution
Switch audio processor off and on. Reposition over the correct implant.