These support guides will help you handle and care for your AudioStream.
Updating AudioStream’s Firmware (iOS Devices)
Open your settings and navigate to “accessibility” and then “hearing devices”. Tap on the paired AudioStream(s) under the MFI hearing devices section. Tap on “Forget this device” and then “forget”.
Make sure both your audio processor and your phone are fully charged before starting the update.
Open the AudioKey 2 app, press the menu in the upper left corner and open connectivity options. Select AudioStream and then “update”. Follow the instructions on your phone to complete the update.
If you have two AudioStreams, please turn off the second AudioStream while performing this step. If your AudioStream(s) are paired with additional mobile devices, please turn off the device’s Bluetooth®.
Repeat step 2 with your second AudioStream, if you have one.
Exit the AudioKey 2 app and navigate back to “hearing devices”. Tap on the section under MFI hearing devices. After a few seconds, it will indicate that your AudioStream(s) are connected.
AudioStream will connect automatically whenever it is switched on and your phone has Bluetooth enabled.
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The content on this website is for general informational purposes only and should not be taken as medical advice. Please contact your doctor or hearing specialist to learn what type of hearing solution is suitable for your specific needs. All products, features and indications are approved and available in the US but may not be in other countries. Please contact your local MED-EL office for information.
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