Support and Rehabilitation

For MED-EL Recipients and Caregivers

Upgrade Your Audio Processor

Ready for a new audio processor? Find out if you're eligible and what documents and information we wlil need to get started.

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Join us each Monday to learn more about your hearing implant equipment, accessories, and ideas for listening practice. Our Consumer Engagement Team offers weekly courses on Mondays to help you feel confident about your new device, Bluetooth® wireless technology connectivity, and rehabilitation.

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MEDEL One on One Support Appointments (2)

MED-EL 1:1 Appointments

If you need support for your MED-EL equipment, reserve a 30-minute one-on-one appointment with an experienced hearing health professional. Once your appointment has been scheduled, you will receive an email with a link to your personal Zoom meeting.

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Product Support

Looking for information on how to care for your audio processor? Find handling, care, and troubleshooting tips on our product support pages.

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myMED-EL WebShop

Visit our myMED-EL WebShop to purchase hearing system accessories, order spare parts and batteries, and pay online with a credit card.

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Getting an MRI?

Your radiologist can find all the information they need here in our medical procedures guide.

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Back-to-School Hub

Find resources for connectivity, troubleshooting virtual appointments, and more!

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HearPeers

Join our HearPeers community to ask questions, make friends, and attend local events. Explore MED-EL cochlear implant technology with people who've been through the process! We are here for you.

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Insurance

MED-EL has an entire department dedicated to helping you navigate the insurance process.

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Rehabilitation

Train your or your child’s hearing skills with our specially designed rehabilitation resources.

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For MED-EL Professionals

Product Support

Need a product support resource for your patients? Send them to our product support pages for information about caring for their audio processor, including handling and troubleshooting tips.

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