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Contact Us

Have a question about MED-EL and our hearing solutions? Just get in touch with us using the contact form below or check out our most-requested resources:

To purchase spare parts and accessories, visit the myMED-EL WebShop or register for the WebShop here.
To purchase disposable batteries, visit medelbatteries.com.
For MRI Guidelines, visit our Important Safety Information page.
For audiologists, our Audiology Technical Support Team can be reached directly at [email protected] or 888-633-3524 (888-MEDELCI).
For recipients and caregivers, our Customer Service Support Team can be reached directly at [email protected] or 888-633-3524 (888-MEDELCI).

Please note: MED-EL's customer service and audiology hours of operation are Monday through Friday, 8:00 AM ET to 8:30 PM ET.

Click here to see our Holiday Closures.

Holiday Closures

Please note that MED-EL will be closed:

Wednesday, December 24, 2025
Thursday, December 25, 2025
Thursday, January 1, 2026
Friday, April 3, 2026
Monday, May 25, 2026
Friday, July 3, 2026
Monday, September 7, 2026
Thursday, November 26, 2026
Friday, November 27, 2026
Thursday, December 24, 2026
Friday, December 25, 2026

About MED-EL

We’re the world’s leading hearing implant company, on a mission to help people with hearing loss experience the joy of sound.

Find MED-EL in My Country

The content on this website is for general informational purposes only and should not be taken as medical advice. Please contact your doctor or hearing specialist to learn what type of hearing solution is suitable for your specific needs. All products, features and indications are approved and available in the US but may not be in other countries. Please contact your local MED-EL office for information.

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Click here to see our Holiday Closures.

Holiday Closures

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