MED-EL US Careers
Our MissionTo overcome hearing loss as a barrier to communication and quality of life. We effectively yet gently restore hearing by offering a comprehensive set of intact-skin hearing implant solutions. We thus provide the best benefit to individuals with a hearing loss – today, tomorrow, worldwide.
We're growing
MED-EL Corporation, located in Research Triangle Park and headquartered in Austria, is a worldwide leader in hearing implant research and technology and is committed to designing and manufacturing advanced hearing systems. We offer competitive salaries, benefits, and relocation for qualified candidates. MED-EL Corporation is an equal opportunity employer.
Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.
Click on one of the areas below or keep scrolling to see what positions are available in Durham, North Carolina.
The Customer Account Services Representative role works with patients and clinics answering product and service questions. In addition, you will process orders, prepare correspondence and fulfill customer needs to ensure excellent service standards.
Primary Responsibilities:
- Serve as the primary contact for customers including patients, family members, medical providers and professional contacts regarding their product needs.
- Process customer orders in accordance with company policy/Quality System and regulatory requirements for the handling of class III medical devices.
- Provide routine product troubleshooting assistance for MED‐EL medical products.
- Collaborate with internal staff members including Insurance Support Services, Audiology Technical Support Services, Accounting, Product Control, Order Fulfillment, and Sales teams to help maintain account relationships.
- Positive attitude, self‐motivated and collaborative team spirit a must!
- High School Diploma
- Minimum of 1‐2 years of Customer Service experience
- Strong written and verbal communication skills including the ability to articulate concisely
- Excellent time management skills and ability to prioritize multiple time sensitive tasks
- Excellent database skills with proficiency in Microsoft Office (Excel, Word, Outlook, Teams) and ability to learn Microsoft Navision and CRM systems
- Standard hours of M‐F 9:00 AM to 5:30 PM with a 30‐minute lunch
- Hybrid schedule
Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.
Interested in joining MED-EL?
Please submit a cover letter, resume’, references, and salary requirements (include position applying for in subject line) to hr.us@medel.com.
If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.
We are actively seeking an Insurance Support Services Escalation Specialist with outstanding customer service skills and a background in healthcare Insurance reimbursement. The Insurance Support Services Escalation Specialist will work closely with team members to ensure patient insurance orders are processed timely and accurately.
Primary Responsibilities:
- Responsible for supporting the internal Insurance Support Services team, and Customer Account Services team, in providing liaison support on processes and procedures as well as customer escalations
- Duties include processing escalated orders to completion, providing floor support for Customer Account Services and Insurance Support Services Representatives, taking supervisor calls and all other customer escalations
- Responsible for researching and resolving service issues related to reimbursement authorizations.
- Process urgent orders to completion
- Handle complex order processing issues
- Review calls or emails and respond to complaints about Reimbursement
- Complete weekly reporting and provide feedback to supervisors
Required Skills:
- Experience with medical authorization/pre-approval and verification of insurance benefits process
- Coding/Billing software and related reimbursement platforms
- Strong written and verbal communication skills
- Ability to multi-task and prioritize actions for timely resolutions
- Positive attitude, self-motivated and collaborative professional team spirit a must!
- Proficient with Excel, Word, Outlook
- High School diploma required, GED, or equivalent education
- Minimum of 1 year in a healthcare insurance or reimbursement role
- Experience in a contact center role/environment
Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.
Interested in joining MED-EL?
Please submit a cover letter, resume’, references, and salary requirements (include position applying for in subject line) to hr.us@medel.com.
If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.
We are actively seeking a Insurance Support Services Representative with outstanding customer service skills and a background in healthcare Insurance reimbursement to provide professional service to our patients/customers. The Insurance Support Services Representative will work closely with team members to ensure patient insurance orders are processed timely and accurately.
Primary Responsibilities:
- Provide direct insurance support for customers, patients, and medical professionals
- High volume of patient/customer contacts
- Experience with CPT, HCPCS, ICD coding
- Coding/Billing software and related reimbursement platforms
- Strong written and verbal communication skills
- Positive attitude, self-motivated and collaborative professional team spirit a must!
- Proficient with Excel, Word, Outlook
- High School diploma required
- Minimum of 1 year in a healthcare insurance or reimbursement role
- Experience in a contact center role/environment
Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.
Interested in joining MED-EL?
Please submit a cover letter, resume’, references, and salary requirements (include position applying for in subject line) to hr.us@medel.com.
If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.
We are actively seeking a Manager, Customer Account Services. The role has responsibility for the overall performance of the Customer Account Services team, one of three customer-facing teams within the Customer Care Department. We serve our professional and recipient customers over their lifetime, so the ideal candidate is passionate about delivering results by fostering an efficient, team-oriented work environment that is committed to exceeding customer expectations every day.
Primary Responsibilities:
- Manage all operational aspects of Customer Accounts Services. Set objectives, manage scheduling, review performance, conduct staff professional development, and provide guidance in accordance with department objectives, policies, and procedures. Facilitate staff recruitment, retention, and onboarding/orientation. Oversee and maintain documentation of team processes and procedures.
- Ensure inbound calls and orders from staff, professional customers, institutions, and recipients/caregivers are handled with high quality communications, service and accuracy.
- Employ a continuous improvement mindset and champion change effectively.
- Ensure processes, policies and procedures are documented.
- Cross-functional collaboration with other teams and departments to align business processes and issue resolution.
- Subject matter expert on Quality System requirements in a medical device company.
Required Skills:
- Expert people developer with an emphasis on leading versus managing.
- Ability to motivate, inspire and lead in an ever-changing business environment.
- Confidence, patience, politeness, tact, and diplomacy when dealing with demanding situations.
- Proven analytical thinker with strong problem-solving skills
- Proficiency in Microsoft Office and ability to learn Microsoft Dynamics Navision & CRM, phone systems, and other software systems.
- Ability to create, monitor and report identified metrics to management and effectively relay success and opportunities for improvement to the team.
- Strong written and verbal communication skills.
- Ability to articulate ideas clearly and concisely, adjusting the message to suit the audience.
- Ability to interact collaboratively and professionally during interactions with staff, customers or public at large while representing MED-EL Corporation.
- Bachelor's Degree or equivalent education or experience
- 5+ years' experience managing teams (comprised of exempt and non-exempt staff), preferably customer service teams, and preferably in a medical or highly regulated environment
Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.
Interested in joining MED-EL?
Please submit a cover letter, resume’, references, and salary requirements (include position applying for in subject line) to hr.us@medel.com.
If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.
The Marketing Coordinator is responsible for providing professional administrative support to the Marketing Department to facilitate seamless departmental and company operations. Our Marketing Department consists of Tactical Marketing, Creative Marketing, Events and Product Management. This position is responsible for coordinating the fulfillment and inventory of marketing materials, managing administrative regulatory compliance requirements for the Department, participating in internal and external marketing material web portals and representing Marketing Team as a point of contact. We’re looking for someone who enjoys being part of a team, is detailed oriented and has the ability to drive process improvements.
Primary Responsibilities:
- Provide project and administrative support to the Marketing Department to facilitate seamless departmental operations and execution. Marketing Department consists of Tactical Marketing, Creative Marketing, Events and Product Management.
- Coordinate the fulfillment of marketing materials, including demo kits/equipment, using in-house channels (i.e. packing and shipping from office) as well as 3rd party vendors
- Responsible for administrative tasks related to Regulatory Compliance, included but not limited to assisting Events with Sunshine reporting and documentation for customer events
- Positive attitude, self-motivated and collaborative team spirit a must!
- Required:
- Bachelors’ Degree
- Marketing experience or equivalent education
- Must be able lift/manipulate up to 50 lbs. This position involves packing and shipping materials.
- Must be organized and detail oriented.
- Hybrid work schedule
Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.
Interested in joining MED-EL?
Please submit a cover letter, resume’, references, and salary requirements (include position applying for in subject line) to hr.us@medel.com.
If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.
The Product Manager plays a key role in developing and executing go-to-market launch plans for new products and systems. This role is dynamic and requires the ability to lead cross-departmental teams to achieve plan objectives. We’re looking for an excellent communicator who is adaptable, detail-oriented and has the ability to effectively set goals and meet deadlines. This position will be based in our Durham, North Carolina Office.
Primary Responsibilities:
- Develop and execute go-to-market strategies and lead cross-departmental launch teams for new products/systems.
- Drive the product marketing message through all communication channels by partnering with internal and external communication resources and functions.
- Develop all relevant financial analyses and plans, including forecasts, list pricing, ROI.
- Serve as a liaison with MED-EL HQ Product Management team regarding assigned product lines.
- Positive attitude, self-motivated and collaborative team spirit a must!
- Required:
- Bachelor’s degree in relatable field
- Ability to successfully fulfill responsibilities with minimal supervision
- Able to work cooperatively and professionally with customers, vendors, and other MEDEL staff
- Proficiency in project management
- Ability to effectively lead cross functional teams to achieve team goals
- Preferred:
- Product management experience, preferably in medical device and ideally in the hearing solutions industry
- Project Management Professional (PMP) certification
Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.
Interested in joining MED-EL?
Please submit a cover letter, resume’, references, and salary requirements (include position applying for in subject line) to hr.us@medel.com.
If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.
The Reimbursement AR Representative is part of a team that performs billing and collections functions for insurance services. Working closely with insurance companies and our insurance services team to ensure all claims are handled accurately and timely. Detail oriented and time management skills are required for this position. Reimbursement AR Representative will help identify denial trends and use critical thinking skills for claim appeal and reconsideration.
Primary Responsibilities:
- Provide direct support to patients and/or customers regarding updates on claim status and billing inquiries, using exemplary customer service skills.
- Follow up on all outstanding claims at 30, 60, 90+ days from date of service per department protocols with an emphasis on maximizing patient satisfaction and company profits for both insurance and patient due balances.
- Review rejected claims in the company’s claim and collection management system, apply appropriate next steps to file claim.
- File all documentation related to patient information and claims in the appropriate format per departmental and company guidelines
- Follow up on all returned claims, denials, correspondence, account reconciliations and rebills timely to achieve maximum reimbursement in a timely manner
- Review for and request approval for bad debt write offs per company policy
- Maintain standard productivity levels and KPIs set by the department
- Review Insurance Plan billing guidance as needed for appropriate coding.
- Practices confidentiality and privacy protocols in accordance with company policies and HIPAA requirements
Position Qualifications
- Positive attitude, self-motivated and collaborative team spirit a must!
- Excellent time management, attention to detail and organizations skills
- Ability to communicate professionally and effectively with patients and insurance providers
- Demonstrated critical thinking, creativity, problem solving skills
- Required:
- HS Diploma
- 5 plus years in insurance reimbursement
- Bachelors’ degree in a related field preferred
- Medical terminology, coding, and billing certifications preferred
- DME related experience preferred
Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.
Interested in joining MED-EL?
Please submit a cover letter, resume’, references, and salary requirements (include position applying for in subject line) to hr.us@medel.com.
If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.
Northeast Region - Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Washington DC
Comprised of multiple positions, the Northeast Region is led by the Regional Director, and includes Surgical-, Clinical-, Engagement-, and Bone Conduction Account Managers working collaboratively to maximize everyone’s strengths to deliver industry-leading and life-changing technology. The Clinical Account Manager – Northeast Region will be expected to assist in developing business strategies that align with the MED-EL mission, goals, and selling philosophy; meet sales goals; create and maintain customer relationships; and participate in business planning. This position will require extensive travel throughout the region.
Primary Responsibilities:
- Develop valuable relationships with clinicians, all levels of hospital and medical center professionals, and other ancillary professionals providing services to candidates and recipients of MED-EL hearing solutions;
- Possess professional engagement skills, demonstrate products and services effectively, and ask for appropriate commitments with integrity while participating in the development of new business which results in sales growth;
- Under the direction of the Regional Director, participate with regional teammates in establishing and regularly monitoring sales goals for assigned accounts;
- Demonstrate an understanding of the causes and types of hearing loss, audiologic and otologic evaluation techniques and general treatment options, as well as competency in the anatomy, etiology of disease, indications and contraindications for cochlear implant and bone conduction devices;
- Provide demonstration and training to hearing health professionals as well as candidates and recipients on MED-EL hearing devices;
- Demonstrate competency in operating MED-EL equipment and software for performing all clinical tasks across all MED-EL product lines;
- Participate in On-Call Audiology duties.
- Positive attitude, self-motivated and collaborative team spirit a must!
- Required:
- Masters or Doctoral degree in Audiology or equivalent
- Experience with hearing systems including cochlear implants and bone conduction
- Located in an area with easy access to a major transportation hub in the Northeast region
- Strong computer literacy skills (Word, PowerPoint, Excel, Microsoft Outlook, CRM)
- Strong written and verbal communication and presentation skills
- Preferred:
- Experience with MED-EL hearing systems, including ADHEAR, BONEBRIDGE, and the SYNCHRONY Cochlear Implant system
- Minimum 3-5 years of experience with cochlear implant and bone conduction systems
- Located in the Baltimore/Washington DC metro area
Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.
Interested in joining MED-EL?
Please submit a cover letter, resume’, references, and salary requirements (include position applying for in subject line) to hr.us@medel.com.
If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.
The Consumer Engagement Manager is responsible for affecting consumer knowledge and understanding of MED-EL technology and support services. Positively educate and build relationships with consumers and professionals through activities that focus on the consumer journey. Support and maintain regional initiatives, events for user community, HearPeers.
Primary Responsibilities:
- Participate as a member of the Consumer Engagement team by providing insights, ideas and solutions that further develop the program. This can include ideas for research, education, marketing, etc.
- Manage consumer inquiries and follow documentation guidelines.
- Develop and curate relationships with potential candidates meeting their needs.
- Participate in the identification, growth and strategic use of Hear Peers to successfully implement regional initiatives.
- Independently or collaboratively plan and implement promotion of MED-EL products and services at local, regional, and national consumer-focused conferences and events including, but not limited to planning, delivering presentations, and staffing exhibits.
- Provide in-service training for educational and rehabilitation professionals.
- Develop and curate relationships with influencing professionals.
- Positive attitude, self-motivated and collaborative team spirit a must!
- Required:
- Master’s degree preferred in an area related to hearing disorders, hearing health care, hearing impairment interventions, or audiology
- Valid Certificates of competence in an area relevant to hearing loss intervention
- 3-5 years relevant work experience•
- Preferred:
- Knowledge and experience with MED-EL products and services
- Experience in industry or similar industry
- Experience in working with and developing volunteers
- Bilingual/Spanish
- Preferred Location:
- Boston, MA, NYC, NY (currently located or willing to relocate)
Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.
Interested in joining MED-EL?
Please submit a cover letter, resume’, references, and salary requirements (include position applying for in subject line) to hr.us@medel.com.
If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.
South Region - Alabama, Arkansas, Kentucky, Louisiana, Mississippi, Tennessee, West Virginia
Comprised of multiple positions, the South Region is led by the Regional Director, and includes Surgical-, Clinical-, Engagement-, and Bone Conduction Account Managers working collaboratively to maximize everyone’s strengths to deliver industry-leading and life-changing technology. The Surgical Account Manager – South Region will be expected to assist in developing business strategies that align with the MED-EL mission, goals, and selling philosophy; meet sales goals; create and maintain customer relationships; and participate in business planning. This position will require extensive travel throughout the South Region, in addition to attending occasional regional or national conferences, corporate meetings, and other local or national events.
Primary Responsibilities:
- Demonstrate expertise on the anatomy, etiology, indications and contra-indications for all MED-EL products; stay current on developments in technology and relevant surgical approaches
- Understand varying surgical approaches and the surgical differences between competitors
- Demonstrate competency in operating MED-EL equipment and software for performing intraoperative device testing
- Develop valuable relationships with surgeons, all levels of hospital and hearing healthcare professionals providing services to candidates and recipients of MED-EL hearing solutions
- Identify the key elements in hearing device purchasing processes with assigned accounts; thoroughly know and understand the key decision-making components
- Possess professional engagement skills and demonstrate and discuss products and services effectively
- Participate in the development of new business which results in sales growth; deliver sales goals
- Positive attitude, self-motivated and collaborative team spirit a must!
- Required:
- Bachelor’s degree or greater in an area supportive to hearing healthcare or medicine
- Strong written and verbal communication and presentation skills
- Detail-oriented with a high level of organizational skills and proactivity
- Located strategically within the South Region with easy airport access- TN, LA or KY
- Preferred:
- Master's degree in Audiology or surgical equivalent
- Experience with MED-EL cochlear implants
- Operating room experience
Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.
Interested in joining MED-EL?
Please submit a cover letter, resume’, references, and salary requirements (include position applying for in subject line) to hr.us@medel.com.
If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.
Southeast Region - Florida, Georgia, North Carolina, South Carolina, Virginia
Currently we do not have open positions in this Region. Please visit again soon – We are still growing!!!
Midwest Region - Kansas, Indiana, Illinois, Iowa, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin
Currently we do not have open positions in this Region. Please visit again soon – We are still growing!!!
Southwest Region - Arizona, Colorado, New Mexico, Oklahoma, Texas
Currently we do not have open positions in this Region. Please visit again soon – We are still growing!!!
West Region - California, Hawaii, Nevada, Utah
The Consumer Engagement Manager - Hispanic Outreach is responsible for affecting consumer knowledge and device choice for Spanish speaking populations. This role will positively educate and build relationships with consumers and professionals through activities that focus on the consumer journey. (Awareness, Learning, Choosing, Getting and Living)
Primary Responsibilities:
- Strategize, plan, and implement consumer initiatives that are directly aligned with regional/national goals.
- Participate as a member of the Consumer Outreach/Engagement team by providing insights, ideas and solutions that further develop the program. This can include ideas for research, education, marketing, etc.
- Increase market penetration and growth of MED-EL implantable hearing solutions in the Hispanic population by positively educating and building relationships with consumers and professionals.
- Manage consumer inquiries and follow documentation guidelines.
- Develop and curate relationships with potential candidates meeting their needs utilizing skills and strategies learned via staff training. (IS)
- Participate in the identification, growth and strategic use of HearPeers.
- Develop and curate relationships with influencing professionals.
- Contribute to the “corporate memory” on information such as key regional outreach points of influence, key contacts, key influence points, etc. for each outreach contact center
- Assist in the development of content and materials for Hispanic Outreach initiatives.
- Positive attitude, self-motivated and collaborative team spirit a must!
- Possess strong written and oral communications skills
- Fluent in Spanish-English written and oral communication
- IT (computer, internet, phone, etc) literacy
- Ability to influence others while maintaining tact, diplomacy, and mutual respect
- Positive team attitude, assisting and supporting other MED-EL team members by not only identifying problems but by contributing to their solution
- Ability to interact courteously and professionally during interactions with customers or the public at large while representing MED-EL Corporation
- Strong presentation skills and comfort speaking to varied audiences
- Required:
- Master’s degree preferred in an area related to hearing disorders, hearing health care, hearing impairment interventions, or audiology
- Valid Certificates of competence in an area relevant to hearing loss intervention
- 3-5 years relevant work experience
- Fluent in Spanish-English written and oral communication
- Preferred:
- Knowledge and experience with MED-EL products and services
- Experience in industry or similar industry
- Experience in working with and developing volunteers
- Preferred location:
- West Coast (California, Arizona, Texas)
Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.
Interested in joining MED-EL?
Please submit cover letter and current resume’ to hr.us@medel.com and please reference the position you are applying for in the subject line.
If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.
Northwest Region - Alaska, Idaho, Montana, Oregon, Washington, Wyoming
Currently we do not have open positions in this Region. Please visit again soon – We are still growing!!!
Hear WHY some of our staff love working at MED-EL!
My WHY is driven by my passion to implement and maintain the systems that enable our users to create, support and innovate upon the technologies that have improved patients lives in an infinitely meaningful way.
Tyler, IT Technician
I love my job because the equipment I send out to our patients are not just arbitrary parts and pieces but rather the means to create the gift of sound, something that is taken for granted. I’m blessed to a be a part of the MED-EL team and help make the gift of sound possible for our patients.
Joanne, Senior Order Fulfillment Specialist
Transparency in Coverage Rule
The following link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.
https://www.cigna.com/legal/compliance/machine-readable-files
