MED-EL US Careers

Medel US Durham NC 2000
Our Mission

To overcome hearing loss as a barrier to communication and quality of life. We effectively yet gently restore hearing by offering a comprehensive set of intact-skin hearing implant solutions. We thus provide the best benefit to individuals with a hearing loss – today, tomorrow, worldwide.

We're growing

MED-EL Corporation, located in Research Triangle Park and headquartered in Austria, is a worldwide leader in hearing implant research and technology and is committed to designing and manufacturing advanced hearing systems. We offer competitive salaries, benefits, and relocation for qualified candidates. MED-EL Corporation is an equal opportunity employer.

Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.

Click on one of the areas below or keep scrolling to see what positions are available in Durham, North Carolina.



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Northeast Region - Connecticut, Delaware, Maine, Maryland, Massachusetts, New Hampshire, New Jersey, New York, Pennsylvania, Rhode Island, Vermont, Washington DC

Currently we do not have open positions in this Region. Please visit again soon – We are still growing!!!

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South Region - Alabama, Arkansas, Kentucky, Louisiana, Mississippi, Tennessee, West Virginia

Currently we do not have open positions in this Region. Please visit again soon – We are still growing!!!

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Southeast Region - Florida, Georgia, North Carolina, South Carolina, Virginia

Currently we do not have open positions in this Region. Please visit again soon – We are still growing!!!

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Midwest Region - Kansas, Indiana, Illinois, Iowa, Michigan, Minnesota, Missouri, Nebraska, North Dakota, Ohio, South Dakota, Wisconsin

Primary responsibility of the Regional Director – Midwest Region is to provide leadership to regional team in achieving the company’s mission and goals through the implementation of a strategic selling plan and effective customer relationship management to deliver profitable regional business outcomes. This will require the provision of day-to-day support, training, and related supervisory responsibilities to the regional team, extensive travel to clinics and collaboration with fellow Region Directors and Senior Management members.

Primary Responsibilities:

  • Account Relationships
  • Sales and Service
  • Strategic Planning / Implementation
  • Financial and Budgetary Responsibilities
  • Managing and Mentoring of direct reports
  • Technical Expertise
  • Recipient Satisfaction

Position Qualifications:

  • Positive attitude, self-motivated and collaborative team spirit a must!
  • Required:
    • Preferred: Bachelor’s degree in hearing disorders, hearing health care or related field.
    • Minimum: Bachelor’s Degree in business, management or related field.
    • Located within – Midwest Region
  • Preferred:
    • Preferred:
      • 10 years in hearing implant field
      • 5 years in a management role of a Field Sales Team
    • Minimum:
      • 10 years in medical device or equipment sales
      • 5 years in a management role of a Field Sales Team

Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.

Interested in joining MED-EL? 

Please submit cover letter and current resume’ to hr.us@medel.com and please reference the position you are applying for in the subject line.

If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.

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Southwest Region - Arizona, Colorado, New Mexico, Oklahoma, Texas

Currently we do not have open positions in this Region. Please visit again soon – We are still growing!!!

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West Region - California, Hawaii, Nevada, Utah

The Community Technical Support Manager is responsible for supporting MED-EL recipients and the clinicians who treat them who are seeking 1:1 support and troubleshooting. Through this support, the manager will positively impact how patients acclimate to their new hearing as well as providing support to experienced users for connectivity or troubleshooting. As part of the Consumer Engagement team, the Community Technical Support Manager supports MED-EL Monday courses that provide classes to new recipients.


Primary Responsibilities:

  • Management of remote consultative services for clinics and recipients. This includes but is not limited to:
    • Assisting recipients with registrations
    • Review of equipment prior to activation and after activation as needed
    • Assist with order forms, colors, accessories, etc.
    • Work closely with the consumer engagement team on patient counseling, referrals to HearPeers, one-on-one with patients at “Open Houses”, and fostering an ongoing relationship with our recipients
    • Providing awareness of new technology and potential upgrades for audio-processors, accessory sales etc. for recipients
    • Familiarity and use of MED-EL Customer Relationship Management tool (CRM)
    • Track and log calls and interactions with recipients
    • General knowledge of how to assist with management of reports and trends
  • Serve as contact for troubleshooting and consumer calls regarding MED-EL cochlear implants, middle ear implants and bone conduction devices
  • Aid regional clinical staff and Regional Customer Service Representatives
Position Qualifications:
  • Positive attitude, self-motivated and collaborative team spirit a must!
  • Required:
    • Master’s degree preferred in an area related to hearing disorders, hearing health care, hearing impairment interventions, or audiology
    • Valid Certificates of competence in an area relevant to hearing loss intervention
    • 3-5 years relevant work experience
  • Preferred:
    • Knowledge and experience with MED-EL products and services
    • Experience in industry or similar industry
    • Experience in working with and developing volunteers
    • Bilingual-English/Spanish
  • Preferred location:
    • West Coast (currently located or willing to relocate)


Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.

Interested in joining MED-EL? 

Please submit cover letter and current resume’ to hr.us@medel.com and please reference the position you are applying for in the subject line.

If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.

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Northwest Region - Alaska, Idaho, Montana, Oregon, Washington, Wyoming

The Consumer Engagement Manager is responsible for affecting consumer knowledge and understanding of MED-EL technology and support services. Positively educate and build relationships with consumers and professionals through activities that focus on the consumer journey. Support and maintain regional initiatives, events for user community, HearPeers.

Primary Responsibilities:

  • Participate as a member of the Consumer Engagement team by providing insights, ideas and solutions that further develop the program. This can include ideas for research, education, marketing, etc.
  • Manage consumer inquiries and follow documentation guidelines.
  • Develop and curate relationships with potential candidates meeting their needs.
  • Participate in the identification, growth and strategic use of Hear Peers to successfully implement regional initiatives.
  • Independently or collaboratively plan and implement promotion of MED-EL products and services at local, regional, and national consumer-focused conferences and events including, but not limited to planning, delivering presentations, and staffing exhibits.
  • Provide in-service training for educational and rehabilitation professionals.
  • Develop and curate relationships with influencing professionals.

Position Qualifications:

  • Positive attitude, self-motivated and collaborative team spirit a must!
  • Required:
    • Master’s degree preferred in an area related to hearing disorders, hearing health care, hearing impairment interventions, or audiology
    • Valid Certificates of competence in an area relevant to hearing loss intervention
    • 3-5 years relevant work experience
  • Preferred:
    • Knowledge and experience with MED-EL products and services
    • Experience in industry or similar industry
    • Experience in working with and developing volunteers
  • Preferred Location:
    • Portland, Seattle, Boise (currently located or willing to relocate)

Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.

Interested in joining MED-EL? 

Please submit cover letter and current resume’ to hr.us@medel.com and please reference the position you are applying for in the subject line.

If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.

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Hear WHY some of our staff love working at MED-EL!

Tyler

 

My WHY is driven by my passion to implement and maintain the systems that enable our users to create, support and innovate upon the technologies that have improved patients lives in an infinitely meaningful way.

 

Tyler, IT Technician

Joanne

 

I love my job because the equipment I send out to our patients are not just arbitrary parts and pieces but rather the means to create the gift of sound, something that is taken for granted. I’m blessed to a be a part of the MED-EL team and help make the gift of sound possible for our patients.

Joanne, Senior Order Fulfillment Specialist

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Transparency in Coverage Rule

The following link leads to the machine-readable files that are made available in response to the federal Transparency in Coverage Rule and includes negotiated service rates and out-of-network allowed amounts between health plans and healthcare providers. The machine readable files are formatted to allow researchers, regulators, and application developers to more easily access and analyze data.

 

https://www.cigna.com/legal/compliance/machine-readable-files