This position will support North American clinical research projects from study initiation through study close-out and/or publication. Support of research projects includes facilitating discussions with external investigators, evaluating study proposals and protocols, and providing clinical assistance to investigators. Throughout active studies this position will attend clinical and surgical research visits as needed as well as assist with study recruitment and data capture.

Additionally, this position will be involved in maintaining a knowledge of relevant scientific literature. This position will collaborate with internal and external stakeholders to communicate key findings of literature related to MED-EL key topics. A person in this position should be willing to accept special projects and responsibilities as needed. This position will also contribute toward the continual improvement of the Clinical Research team. Some travel will be required..

Primary Responsibilities:

• Provide clinical and surgical support of North American clinical research projects from initiation through close-out
• Maintain knowledge of clinical research project requirements and regulations
• Assist in study planning
• Support study progress with recruitment, enrollment, attending clinical and surgical research visits, data entry, and data validation
• Assist in bench testing of research software
• Facilitate communication of key results of scientific literature with internal and external stakeholders

Position Qualifications:

• Master’s degree in Audiology or hearing sciences or Doctorate of Audiology
• Knowledge of GCP guidelines
• Excellent computer skills, including an intermediate knowledge of MS Office
• Ability to organize and complete tasks in a timely manner
• Strong written and verbal communication skills
• Positive attitude, self-motivated and collaborative team spirit a must!

Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.

Interested in joining MED-EL? 

Please submit cover letter and current resume’ to hr.us@medel.com and please reference the position you are applying for in the subject line.

If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.

We are actively seeking a Customer Experience Business Analyst. The position represents a highly collaborative individual contributor role within the Customer Care Department (the Department). The position works closely with management to ensure that data is available to inform business decisions, analyze processes, improve upon the customer experience. The individual in this position must have strong interpersonal and communication skills, be able to use data to tell a story, contribute to decision making, and improve service delivery.

Primary Responsibilities:

• Develop and maintain process-flow analyses/maps for the Department, and all handoffs to and from other functions within the organization
• Collaborate with the Department to:
  • Develop a deep understanding of department responsibilities and job functions
  • Identify areas for improvement in processes or service delivery
  • Introduce and sustain process improvements
  • Monitor the effectiveness of process & systems change
• Identify needs and create reporting on metrics that matter
• Provide consultation and guidance to continuously improve the customer experience
• Provide insights, assess evolving data analysis needs, and conduct internal and competitive research to inform business decisions
• Conduct and maintain competitive service analysis
• Department liaison to Business Systems to:
• Obtain and maintain access to critical datasets for analysis
• Plan for and implement solutions to improve the customer experience
• Key member of all systems-related project teams
• Identify and prioritize technical and functional requirements to address process improvements
• Help organize and provide user acceptance testing
• Monitor the effectiveness of systems change
• Ensure that early warning indicators are in place
• Reports KPIs and metrics out to key stakeholders
• Participate in internal and external audits as required

Required Skills:

• Ability to work closely with and influence stakeholders
• Excellent verbal and written communication skills
• Experience creating detailed reports and giving presentations
• Competency in office systems including but not limited to Teams, Office 365, Box, Word, and Outlook
• Familiarity with and willingness to learn CRM, billing, ERP systems
• Data analysis and visualization skills – highly proficient with Excel, PowerBI, etc
• Superb organizational, planning and time management skills
• Ability to prioritize based on needs and resources

Position Qualifications:

• A bachelor’s degree in business/related field or an MBA
• A minimum of 3 years of experience in business analysis or a related field
• Demonstrated proficiency in the areas of data analysis and data visualization
• A history of demonstrated positive impact on projects and service delivery improvements

Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.

Interested in joining MED-EL? 

Please submit cover letter and current resume’ to hr.us@medel.com and please reference the position you are applying for in the subject line.

If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.

The Events Manager is responsible for all aspects of our Events Marketing efforts. This includes planning and execution of all meetings, conferences, conventions, and tradeshows, both corporate and 3rd party events. This person is also responsible for managing a small team of Events Coordinators. They will play a key role in the Marketing Department and will interface with multiple staff and vendors. We are looking for someone who enjoys being part of a team, is detailed oriented and has that whatever-it-takes attitude to ensure our events run smoothly and achieve objectives.

• Plan and execute all aspects of our events.
• Develop and manage annual events plan and budget.
• Tracking and report HCP spending, as it relates to events, for regulatory purposes.
• Manage event management platform (CVENT) as well as our relationships with vendors (e.g., travel agents, hotels, car rental agencies, etc.).

• Positive attitude, self-motivated and collaborative team spirit a must!
• Required:
• Four (4) year bachelor’s degree in an area relevant to the execution of professional meetings and conferences.
• Experience in planning/managing events in healthcare environment, including expert knowledge in compliance/regulatory requirements.
• Certified Meeting Professional preferred.
• Strong customer service skills required.
• Must be organized and detail oriented.

Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.

Interested in joining MED-EL? 

Please submit cover letter and current resume’ to hr.us@medel.com and please reference the position you are applying for in the subject line.

If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.

We are actively seeking a Insurance Support Services Escalation Specialist with outstanding customer service skills and a background in healthcare Insurance reimbursement. The Insurance Support Services Escalation Specialist will work closely with team members to ensure patient insurance orders are processed timely and accurately.

Primary Responsibilities:

• Responsible for supporting the internal Reimbursement team, and Customer Accounts, in providing liaison support on processes and procedures as well as customer escalations
• Duties include processing escalated orders to completion, providing floor support for Inbound CS agents, taking supervisor calls and all other customer escalations
• Responsible for researching and resolving service issues related to Reimbursement
• Process urgent orders to completion
• Handle complex claim processing issues
• Review calls or emails and respond to complaints about Reimbursement
• Complete weekly reporting and provide feedback to supervisors

Required Skills:

• Experience with medical authorization/pre-approval and verification of insurance benefits process
• Coding/Billing software and related reimbursement platforms
• Strong written and verbal communication skills
• Ability to multi-task and prioritize actions for timely resolutions
• Positive attitude, self-motivated and collaborative professional team spirit a must!
• Proficient with Excel, Word, Outlook

• High School diploma required, GED, or equivalent education
• Minimum of 1 year in a healthcare insurance or reimbursement role
• Experience in a contact center role/environment

Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.

Interested in joining MED-EL? 

Please submit cover letter and current resume’ to hr.us@medel.com and please reference the position you are applying for in the subject line.

If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.

We are actively seeking a Insurance Support Services Representative with outstanding customer service skills and a background in healthcare Insurance reimbursement to provide professional service to our patients/customers. The Insurance Support Services Representative will work closely with team members to ensure patient insurance orders are processed timely and accurately.

Primary Responsibilities:

• Provide direct insurance support for customers, patients and medical professionals on behalf of and for Spanish and English-speaking customers.
• High volume of patient/customer contacts

Required Skills:

• Experience with CPT, HCPCS, ICD coding
• Coding/Billing software and related reimbursement platforms
• Strong written and verbal communication skills
• Positive attitude, self-motivated and collaborative professional team spirit a must!
• Proficient with Excel, Word, Outlook

• High School diploma required
• Minimum of 1 year in a healthcare insurance or reimbursement role
• Experience in a contact center role/environment

Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.

Interested in joining MED-EL? 

Please submit cover letter and current resume’ to hr.us@medel.com and please reference the position you are applying for in the subject line.

If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.

The Marketing Administrative Coordinator is responsible for providing professional administrative support to the Marketing Department to facilitate seamless departmental and company operations. Our Marketing Department consists of Tactical Marketing, Creative Marketing, Events and Product Management. This position is responsible for coordinating the fulfillment and inventory of marketing materials, managing administrative regulatory compliance requirements for the Department, participating in internal and external marketing material web portals and representing Marketing Team as a point of contact. We’re looking for someone who enjoys being part of a team, is detailed oriented and has the ability to drive process improvements.

Primary Responsibilities:

• Administrative Support for all members of the Marketing Department
• Sunshine and other Regulatory reporting related to Events Department
• Coordinate the fulfillment of marketing materials, for customer sites, events, product launches and other special projects.
• Navigate Company websites/webstores, assist with content and training
• Marketing materials inventory control and purchasing processes.
• Maintain the MED-EL Merchandise online store through the 3rd party vendor

• Positive attitude, self-motivated and collaborative team spirit a must!
• Required:
• High School Diploma
• 5 years Administrative Experience in supporting Corporate Teams and Professionals
• Experience with managing hardcopy/digital materials
• Must be able lift/manipulate up to 50 lbs. This position involves packing and shipping materials.
• Strong customer service skills required.
• Must be organized and detail oriented.

Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.

Interested in joining MED-EL? 

Please submit cover letter and current resume’ to hr.us@medel.com and please reference the position you are applying for in the subject line.

If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.

The Product Manager plays a key role in developing and executing go-to-market launch plans for new products and systems. This role is dynamic and requires the ability to lead cross-departmental teams to achieve plan objectives. We’re looking for an excellent communicator who is adaptable, detail-oriented and has the ability to effectively set goals and meet deadlines. This position will be based in our Durham, North Carolina Office.

Primary Responsibilities:

• Develop and execute go-to-market strategies and lead cross-departmental launch teams for new products/systems.
• Drive the product marketing message through all communication channels by partnering with internal and external communication resources and functions.
• Develop all relevant financial analyses and plans, including forecasts, list pricing, ROI.
• Serve as a liaison with MED-EL HQ Product Management team regarding assigned product lines.

• Positive attitude, self-motivated and collaborative team spirit a must!
• Required:
• Bachelor’s degree in relatable field
• Ability to successfully fulfill responsibilities with minimal supervision
• Able to work cooperatively and professionally with customers, vendors, and other MEDEL staff
• Proficiency in project management
• Ability to effectively lead cross functional teams to achieve team goals
• Preferred:
• Product management experience, preferably in medical device and ideally in the hearing solutions industry
• Project Management Professional (PMP) certification

Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.

Interested in joining MED-EL? 

Please submit cover letter and current resume’ to hr.us@medel.com and please reference the position you are applying for in the subject line.

If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.

The North American Research Laboratory is looking for an engineer or scientist to contribute to the development and application of computational tools for hearing research and the advancement of implantable hearing solutions. This individual will also have an opportunity to contribute to the Laboratory’s human subjects research portfolio and be directly involved in the bench and behavioral evaluation of novel signal processing, sound coding, and other hearing-related algorithms, with a focus on those studies involving evoked potentials.

Primary Responsibilities:

• Research and technical support of research related to auditory prostheses
• Development and application of computational tools for hearing research and the advancement of implantable hearing solutions
• Preparation of technical reports
• Design and evaluation of algorithms related to stimulation and recording via cochlear implants and other related implantable technologies

• Positive attitude, self-motivated and collaborative team spirit a must!
• Required:
• A PhD in electrical engineering, biomedical engineering, auditory neuroscience, speech and hearing science, or a similar or related field
• MATLAB programming language expertise required; Experience with R, C++, C#, and/or Python highly valued
• Excellent oral and written communication skills (English)
• Located within - or willing to relocate to – the Raleigh-Durham area of North Carolina
• Preferred:
• Prior experience with planning and conducting research with human subjects

Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.

Interested in joining MED-EL? 

Please submit cover letter and current resume’ to hr.us@medel.com and please reference the position you are applying for in the subject line.

If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.

Our Vice President, Marketing is responsible for managing and coaching a high-performing marketing team, including Events, Product Management and Digital Marketing staff. While establishing team structure, to enable customer proximity and effective cross functional alignments throughout the entire MED-EL team. Liasion with our HQ Marketing team, to ensure the success of our global and USA field teams to articulate, deliver and create clear positioning, competitive analysis, customer personas, case studies and sales enablement content.

Primary Responsibilities:

• Provide marketing leadership and collaborate cross-functionally on go-to-market plans.
• Represent US market interests with HQ Marketing and collaborate on US marketing campaigns.
• Manage all marketing activities across all channels (digital/print) reaching all audiences (B2B, B2C) in both the USA and Canada.
• Manage all public relations/media initiatives.
• Identify and plan differentiated and impactful marketing strategies/materials.
• Drive the implementation of marketing campaigns that meet business objectives, build brand awareness and drive leads.
• Work closely with the sales, training, and research departments to align sales and marketing strategies.
• Manage marketing budget and expenditures.
• Responsible for Events Marketing team who manage all aspects of events (conferences, meetings, conventions, workshops, etc.).
• Responsible for Product Management team who strategically direct all steps of the product life cycle for the USA and Canada, from launch planning through obsolescence.

• Minimum of a bachelor's degree in marketing, business or related field is required, MBA preferred
• Ten (10) plus years' experience in marketing medical devices to both to professionals and consumers.
• Team management experience
• Proficiency in Microsoft Office and ability to learn new systems as needed.

Please note that A COVID-19 Vaccination is required to become a MED-EL US Team Member. Maintaining a healthy, virus‐free workforce will enable us to continue to carry out the important mission of our Company. Proof of your COVID-19 Vaccination will be required prior to your hire date.

Interested in joining MED-EL? 

Please submit cover letter and current resume’ to hr.us@medel.com and please reference the position you are applying for in the subject line.

If you require assistance applying for one of the positions with MED-EL stated above because you are unable to submit your resume electronically, please call 888-633-3524.