MED-EL Careers

About the Role: The Audiologist position with the Audiology Technical Support Team is based at our US headquarters in Durham, North Carolina. Responsibilities include providing clinical and technical support to US consumers and professionals. The position is primarily in the office with minimal travel throughout the United States.

Primary Responsibilities:

• Primary US and Canadian contact for clinical inquiries for cochlear, middle ear and bone conduction implant and devices, serving both patients and professionals
• Provide back-up support to US and Canadian clinical field staff
• Perform Remote Speech Processor Loading
• Assist with on-site clinical training of US staff and customers

Position Qualifications:

• Master's degree in Audiology or Doctorate of Audiology from an accredited University program
• Certificate of Clinical Competence in Audiology (CCC-A)
• Experience with cochlear implants is necessary
• Experience with MED-EL cochlear implants a plus
• Experience with hearing instruments fitting software
• Experience with connectivity technology a plus
• Strong written and verbal communication and team skills
• Strong computer skills including Outlook, Excel and Microsoft Word
• Ability to locate to the Durham NC area
• Positive attitude, self-motivated and collaborative team spirit a must!

The Customer Account Representative role works with patients and clinics answering product and service questions. In addition, you will process orders, prepare correspondence, and fulfill customer needs to ensure excellent service standards.

 

Primary Responsibilities:

• Serve as the primary contact for customers including patients, family members, medical providers and professional contacts regarding their product needs.
• Process customer orders in accordance with company policy/Quality System and regulatory requirements for the handling of class III medical devices.
• Provide routine product troubleshooting assistance for MED-EL medical products.
• Collaborate with internal staff members including Reimbursement, Accounting, Product Control, Order Fulfillment, and Sales teams to help maintain account relationships.

Required Skills:

• Strong written and verbal communication skills including the ability to articulate concisely
• Excellent time management skills and ability to prioritize multiple time sensitive tasks
• Excellent database skills with proficiency in Microsoft Office (Excel, Word, Outlook) and ability to learn Microsoft Navision and CRM systems.

Position Qualifications:

• High School graduate or equivalent
• Minimum of 1-2 years of Customer Service experience or equivalent

 

Work Shift: Standard hours of M-F 9:00 AM to 5:30 PM with a 30-minute lunch
*Training will be conducted on-site M-F 9:00 AM to 5:30 PM with a 30-minute lunch

The Operations Coordinator provides organization support to the Operations Department (Customer Accounts, Product Control, & Order Fulfillment). In this role, you will be instrumental in maintaining Protected Health Information (PPI), HIPAA compliance, and managing patient files in accordance with MED-EL’s Patient Record and Handling specifications.

 

Primary Responsibilities:

• Enter patient information from Intake Form (including insurance information, HIPPA consent, Bill of Rights, etc.) into ERP database
• Ensure required documentation is received by patients to MED-EL as required by Federal Regulations
• Manage collection of implant and external equipment manufacturer's warranty registration and data entry
• Manage and distribute patient forms to appropriate departments and staff responsible for maintaining (research, marketing, etc.)
• Create and maintain center files according to MED-EL's Patient Record and Handling specifications
• Maintain patient and center file room in clean, organized and safe manner
• Prepare and mail weekly letter requests for outstanding Return Authorization's (RA) open for equipment returns and patients
• Support requests from staff that need patient and/or reimbursement charts in the file room
• Comply with MED-EL HQ Subsidiary contract regarding the implant and external registrations and sending such documents in the required time frame

Required Skills:

• Strong written communication, organizational skills, and attention to detail
• Excellent time management skills and ability to prioritize multiple time sensitive tasks
• Excellent database skills with proficiency in Microsoft Office (Excel, Word, Outlook) and ability to learn Microsoft Navision (ERP) and CRM systems
• Ability to complete work in accordance with complex operational procedures and with minimal supervision
• Ability to interact courteously and professionally during interactions with customers (both internal and external) or public at large
• Ability to follow the latest guidelines set by the company and proficiently utilize available technology (i.e.- ERP, CRM, and other technologies relevant to the Operations Coordinator position)
• Ability to learn and carry out MED-EL Quality System Requirement, detailed operational procedures and various regulatory requirements relevant for medical device companies, Medicare, and Medicaid Providers

Position Qualifications:

• High School graduate or equivalent
• Minimum 3 years’ experience in medical recordkeeping or data governance preferred

Standard hours of M-F 9:00 AM-5:30 PM with a 30-minute lunch
*Training will be conducted on-site M-F 9:00 AM to 5:30 PM with a 30-minute lunch

Home Location: Raleigh/Durham, Charlotte, Washington D.C Metro area with easy access to a major transportation hub

Comprised of multiple positions, the Southeast Region is led by the Regional Director, and includes Surgical-, Clinical-, Engagement-, and Bone Conduction Account Managers working collaboratively to maximize everyone’s strengths to deliver industry-leading and life-changing technology. The Regional Account Specialist – Southeast Region will be expected to assist in developing business strategies that align with the MED-EL mission, goals, and selling philosophy; meet sales goals; create and maintain customer relationships; and participate in business planning. This position will require extensive travel throughout the region.

Primary Responsibilities:

• Demonstrate an understanding of the causes and types of hearing loss, audiologic and otologic evaluation techniques and general treatment options.
• Demonstrate competency in the anatomy, etiology of disease, indications and contraindications for cochlear implant and bone conduction device candidacy.
• Demonstrate highly effective presentation skills in delivering product information in formal and informal settings.
• Provide demonstration and training to hearing health professionals on MED-EL hearing devices and instrumentation.
• Demonstrate competency in operating MED-EL equipment and software for performing all clinical tasks.
• Provide account management support services across the region for all product lines
• Possess professional engagement skills, demonstrate products and services effectively, and ask for appropriate commitments with integrity.
• Participate in the development of new business which results in sales growth; deliver sales goals and maintain budgetary allowances.
• Able to travel frequently within the region (greater than 50%) with occasional travel outside the region.

Position Qualifications:

• Positive attitude, self-motivated and collaborative team spirit a must!

Required: 

• Master's degree in Audiology or its equivalent from an ASHA accredited university
• ASHA Certificate of Clinical Competence in Audiology (CCC-A)
• Experience with hearing implant systems, including cochlear implants and bone conduction devices, preferred
• Located in an area with easy access to a major transportation hub in the Southeast region
• Must be willing to travel an average of 50-70%, within region and nationally (as needed)
• Strong computer literacy skills (Word, PowerPoint, Excel, Microsoft Outlook, CRM)
• Strong written and verbal communication and presentation skills

We are actively seeking a Reimbursement Supervisor with outstanding Customer Service skills and a background in healthcare Insurance reimbursement. The Reimbursement Supervisor will be responsible for a team of Reimbursement representatives that will handle day to day processing of authorizations, orders and insurance inquiries. The supervisor will be responsible for all aspects of the team’s performance. The supervisor will be expected to provide leadership, guidance, coaching, mentoring, and performance appraisal. 

Primary Responsibilities:

• Provide direct supervision and leadership for a Reimbursement team.
• High volume of patient/customer contacts
• Patient/Customer escalations

Required Skills:

• CPT, HCPCS, ICD
• Coding/Billing software and platforms

Position Qualifications:

• HS Diploma/equivalent educational degree or equivalent work experience ‐ Associates degree or higher in related field strongly preferred.
• 3‐5 years supervisory experience preferred but not required
• 5+ years healthcare industry knowledge.
• Direct supervision/management of a minimum of 5 direct reports.
• Experience supervising in a revenue cycle role, collections, billing, claims processing, authorizations.
• Computer skills, excel, word, outlook, insurance management systems

Comprised of multiple positions, the Northeast Region is led by the Regional Director, and includes Surgical-, Clinical-, Engagement-, and Bone Conduction Account Managers working collaboratively to maximize each individual’s strengths to deliver industry-leading and life-changing technology. The Surgical Account Manager – Northeast Region will be expected to assist in developing business strategies that align with the MED-EL mission, goals, and selling philosophy; meet sales goals; create and maintain customer relationships; participate in business planning; and provide expert surgical support services in the region.

Primary Responsibilities:

• Demonstrate expertise on the anatomy, etiology, indications and contra-indications for all MEDEL products; stay current on developments in technology and relevant surgical approaches.
• Understand varying surgical approaches for all hearing implants and have a strong working knowledge of the surgical differences between competing devices.
• Demonstrate competency in operating MED-EL equipment and software for performing intraoperative electrical evaluation and basic Auditory Response Telemetry.
• Develop valuable relationships with surgeons, all levels of hospital and hearing healthcare professionals providing services to candidates for- and recipients of- MED-EL hearing solutions.
• Identify the key elements in hearing device purchasing processes with assigned accounts; intimately know the key decision-making components.
• Possess professional engagement skills, demonstrate products and services effectively, and ask for appropriate commitments with integrity.
• Participate in the development of new business which results in sales growth; deliver sales goals and maintain budgetary allowances.
• Able to travel frequently within the region (greater than 50%) with occasional travel outside the region.

Position Qualifications:

• Positive attitude, self-motivated and collaborative team spirit a must!

Required: 

• Bachelor’s degree or greater in an area supportive to Otologists, Neurotologists, Audiologists, operating room staff, hearing disorders, or hearing healthcare
• Experience with cochlear implants
• Strong written and verbal communication and presentation skills
• Detail-oriented with a high level of organizational skills and proactivity
• Located within - or willing to relocate to - the Northeast region, with preference for easy airport access in Baltimore, MD, Philadelphia, PA, New York, NY, or Boston, MA

Preferred: 

• Master's degree in Audiology or surgical equivalent
• Experience with MED-EL cochlear implants
• Operating room experience