MED-EL Careers

Primary Function:  The Acoustics Systems Field Specialist is a remote position managed from our headquarters in Durham, North Carolina.  This position is based in the Midwest  (IL, IN , OH, MO, KS, or MI preferred) or within close proximity to a major airport. Responsibilities include developing and maintaining professional relationships that result in growing Acoustics Systems and Bone Conduction Implant sales.  This position will require extensive travel to clinics to develop and sustain relationships with customers in the field.  The position will also provide clinical support to U.S. consumers and professionals.

Job Responsibilities:

• Develop relationships and accounts with new customers targeting Bone Conduction products.
• Provide support technical training, and fitting support for accounts with Bone Conduction products including follow up.
• Participate in field customer trainings focusing on the Bone Conduction systems.

Position Qualifications:

• Masters’ degree in an area related to hearing disorders, hearing health care, or audiology
• Previous hearing technology industry sales, audiology or educational experience preferred.
• Additional value-added educational assets:
  • Master's degree or greater in Audiology from an ASHA accredited university
  • ASHA Certificate of Clinical Competence in Audiology (CCC-A)

Primary Function:  The Acoustics Systems Field Specialist is a remote position managed from our headquarters in Durham, North Carolina.  This position is based in the West  (CA or WA preferred) or within close proximity to a major airport. Responsibilities include developing and maintaining professional relationships that result in growing Acoustics Systems and Bone Conduction Implant sales.  This position will require extensive travel to clinics to develop and sustain relationships with customers in the field.  The position will also provide clinical support to U.S. consumers and professionals.

Job Responsibilities:

• Develop relationships and accounts with new customers targeting Bone Conduction products.
• Provide support technical training, and fitting support for accounts with Bone Conduction products including follow up.
• Participate in field customer trainings focusing on the Bone Conduction systems.

Position Qualifications:

• Masters’ degree in an area related to hearing disorders, hearing health care, or audiology
• Previous hearing technology industry sales, audiology or educational experience preferred.
• Additional value-added educational assets:
  • Master's degree or greater in Audiology from an ASHA accredited university
  • ASHA Certificate of Clinical Competence in Audiology (CCC-A)

Primary Responsibilities:

• Provide clinical/technical support services and training/continuing education on product/programming to CI programs & professionals in their designated region
• Work closely with Regional Director, Surgical Account Managers, other Clinical Account Managers, Consumer Engagement Managers, Customer Service Representatives and MED-EL User Representatives to meet the needs of hearing implant professionals, users and the hearing impaired community
• Attend/present at regional, national and international events
• Assist with research studies/US clinical trials as needed

Position Qualifications:

• Master's degree in Audiology or its equivalent from an ASHA accredited university
• ASHA Certificate of Clinical Competence in Audiology (CCC-A)
• Experience with MED-EL cochlear implants a plus
• Strong written and verbal communication and presentation skills
• Should be located in or willing to relocate near a major airport or travel access point in the Midwest Region – MINNESOTA
• Positive attitude, self-motivated and collaborative team spirit a must!

Primary Responsibilities:

• Provide clinical/technical support services and training/continuing education on product/programming to CI programs & professionals in their designated region
• Work closely with Regional Director, Surgical Account Managers, other Clinical Account Managers, Consumer Engagement Managers, Customer Service Representatives and MED-EL User Representatives to meet the needs of hearing implant professionals, users and the hearing impaired community
• Attend/present at regional, national and international events
• Assist with research studies/US clinical trials as needed

Position Qualifications:

• Master's degree in Audiology or its equivalent from an ASHA accredited university
• ASHA Certificate of Clinical Competence in Audiology (CCC-A)
• Experience with MED-EL cochlear implants
• Strong written and verbal communication and presentation skills
• Should be located in or willing to relocate near a major airport or travel access point in the Midwest Region – ST. LOUIS/KANSAS CITY AREA
• Positive attitude, self-motivated and collaborative team spirit a must!

Primary responsibilities of the Clinical Research & Surgical Support Specialist include strategies that align with the MED-EL mission and goals, creating and maintaining customer relationships and providing expert surgical support services for the Research Department in North America. This position requires extensive travel.

Minimum of a Bachelor’s Degree in an area of study that can serve as a foundation for work in hearing disorders and/or hearing health care and minimum of 5 years’ experience in a surgical support or equivalent position (surgical support, surgical sales, surgical training, etc) either with a hearing implant supplier or supplier of other relevant medical devices requiring intervention with otolaryngologists, otologists and/or neurologists.

We are actively seeking a Customer Account Department Manager who is passionate about ensuring customer success. You will manage, coordinate and lead the activities of the Customer Account Representatives teams maintaining and enhancing customer relationships while meeting organizational and operational objectives. You will be responsible for leading while providing high quality, efficient customer service to all internal and external customers through daily management of direct reports including hiring, motivating, recognizing, coaching, counseling and problem solving.

Primary Responsibilities:

• Collaborate and communicate with the Director of Operations on issues that impact Customer Service, as well as the organization overall.
• Cross functional collaboration with Operations Control, Operations Performance and Reimbursement managers to assure alignment of business processes and issue resolution.
• Serve as a subject matter expert on Quality System requirements, company policies and procedures and provide guidance to the team on customer challenges providing customer centric solutions.
• Ensure policies, procedures, and practices are communicated, monitored, and enforced uniformly across all supervisors and their teams.
• Provide Director of Operations with detailed data analysis and resource models to ensure the Customer Account Department organizational structure meets the changing business environment.
• Develop methods and utilize technology (collaborating with the Director of Operations and other departments) to improve processes related to servicing patients and professional customers, order processing, customer communications and managing key performance indicators.

Required Skills:

• Proven team player with ability motivate, inspire and lead a growing team in an ever-changing business environment.
• Confidence, patience, politeness, tact and diplomacy when dealing with demanding situations
• Proven analytical thinker with conceptual approach, strong problem-solving and excellent organizational skills.
• Advanced database skills with proficiency in Microsoft Office (Excel, Jet Reports, Word, Outlook) and ability to learn Microsoft Dynamics Navision ERP & CRM systems
• Ability to create, monitor and report identified metrics measuring Customer Account Representatives work and customer satisfaction to management.
• Strong written and verbal communication skills history including the ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to suit the audience.
• Ability to interact collaboratively and professionally during interactions with staff, customers or public at large while representing MED-EL Corporation.
• Ability to learn and carry out MED-EL Quality System requirements, detailed operational procedures and various regulatory requirements relevant for medical device companies, Medicare and Medicaid Providers.
• Focused attention to detail with the ability to perform under pressure, including time-pressure/deadlines, quality audits and various regulatory (FDA, Medicare, OIG) inspections, etc.

Position Qualifications:

• Bachelor’s Degree or equivalent education or experience in a related field
• 5+ years’ experience as a proven engaging leader preferably in a medical or highly regulated environment with a successful track record of delivering service excellence through developing people at both exempt and non-exempt levels, while being an expert people developer with an emphasis on leading versus managing.

We are seeking a reliable, passionate individual with solid business acumen who is interested in making a direct impact to the future of the organization.

The Customer Account Representative role works with patients and clinics answering product and service questions. In addition, you will process orders, prepare correspondence and fulfill customer needs to ensure excellent service standards.

Primary Responsibilities:

• Serve as the primary contact for customers including patients, family members, medical providers and professional contacts regarding their product needs.
• Process customer orders in accordance with company policy/Quality System and regulatory requirements for the handling of class III medical devices.
• Provide routine product troubleshooting assistance for MED-EL medical products.

• Collaborate with internal staff members including Reimbursement, Accounting, Product Control, Order Fulfillment, and Sales teams to help maintain account relationships.

Required Skills

• Strong written and verbal communication skills including the ability to articulate concisely
• Excellent time management skills and ability to prioritize multiple time sensitive tasks
• Excellent database skills with proficiency in Microsoft Office (Excel, Word, Outlook) and ability to learn Microsoft Navision and CRM systems.

Position Qualifications:

• High School graduate or equivalent
• Minimum of 1-2 years of Customer Service experience or equivalent

The standard hours of 9 am to 5:30 pm with a 30-minute lunch. 

Primary Function:  Clinical Specialist / In-House Audiologist position is based at our US headquarters in Durham, North Carolina.  Responsibilities include providing clinical support to US consumers and professionals. The position would require relocation to the Triangle area of North Carolina, as well as minimal travel throughout the United States.

Job Responsibilities:

• Primary US and Canadian contact for clinical inquiries from cochlear, middle ear and bone conduction implant and devices patients and professionals
• Provide back-up support to US and Canadian clinical field staff
• Perform Remote Speech Processor Loading
• Assist with on-site clinical training of US staff and customers
• Direct and deliver world-class clinical education programs for MED-EL staff and clinical customer groups.
• Develop, deliver and assess clinical and product training for MED-EL staff and clinical customer groups, ensuring that all training content meets US regulatory and product labeling requirements.
• Develop, promote and deliver a strong corporate presence on Audiology Online, in collaboration with US Marketing.
• Collaborate with other team members to identify and analyze clinical and product training needs and goals within the company; grow and maintain a comprehensive staff training curriculum; select appropriate learning delivery methods for department-specific and company-wide staff training initiatives; and, develop methods to assess staff competence and ensure that proficiency requirements are met with respect to clinical and product knowledge.
• Create or update support materials for audiologists, and other customer groups as needed.
• Provide technical assistance, guidance or support to groups or individuals within the company who are tasked with delivering training in their area of responsibility.

Position Qualifications:

• Master's degree in Audiology or Doctorate of Audiology from an accredited University program.
• Certificate of Clinical Competence in Audiology (CCC-A)
• Experience with cochlear implants is necessary.
• Experience with MED-EL cochlear implants a plus.
• Experience with hearing instruments fitting software.
• Strong written and verbal communication skills.
• Previous experience with training professionals and/or online learning management systems  a plus
• Some travel both nationally and internationally is required
• Ability to locate to the Durham NC area