MED-EL Careers

Primary Function:  The Acoustics Systems Field Specialist is a remote position managed from our headquarters in Durham, North Carolina.  This position is based in the Midwest  (IL, IN , OH, MO, KS, or MI preferred) or within close proximity to a major airport. Responsibilities include developing and maintaining professional relationships that result in growing Acoustics Systems and Bone Conduction Implant sales.  This position will require extensive travel to clinics to develop and sustain relationships with customers in the field.  The position will also provide clinical support to U.S. consumers and professionals.

Job Responsibilities:

• Develop relationships and accounts with new customers targeting Bone Conduction products.
• Provide support technical training, and fitting support for accounts with Bone Conduction products including follow up.
• Participate in field customer trainings focusing on the Bone Conduction systems.

Position Qualifications:

• Masters’ degree in an area related to hearing disorders, hearing health care, or audiology
• Previous hearing technology industry sales, audiology or educational experience preferred.
• Additional value-added educational assets:
  • Master's degree or greater in Audiology from an ASHA accredited university
  • ASHA Certificate of Clinical Competence in Audiology (CCC-A)

Primary Function:  The Acoustics Systems Field Specialist is a remote position managed from our headquarters in Durham, North Carolina.  This position is based in the West  (CA or WA preferred) or within close proximity to a major airport. Responsibilities include developing and maintaining professional relationships that result in growing Acoustics Systems and Bone Conduction Implant sales.  This position will require extensive travel to clinics to develop and sustain relationships with customers in the field.  The position will also provide clinical support to U.S. consumers and professionals.

Job Responsibilities:

• Develop relationships and accounts with new customers targeting Bone Conduction products.
• Provide support technical training, and fitting support for accounts with Bone Conduction products including follow up.
• Participate in field customer trainings focusing on the Bone Conduction systems.

Position Qualifications:

• Masters’ degree in an area related to hearing disorders, hearing health care, or audiology
• Previous hearing technology industry sales, audiology or educational experience preferred.
• Additional value-added educational assets:
  • Master's degree or greater in Audiology from an ASHA accredited university
  • ASHA Certificate of Clinical Competence in Audiology (CCC-A)

Primary Responsibilities:

• Provide clinical/technical support services and training/continuing education on product/programming to CI programs & professionals in their designated region
• Work closely with Regional Director, Surgical Account Managers, other Clinical Account Managers, Consumer Engagement Managers, Customer Service Representatives and MED-EL User Representatives to meet the needs of hearing implant professionals, users and the hearing impaired community
• Attend/present at regional, national and international events
• Assist with research studies/US clinical trials as needed

Position Qualifications:

• Master's degree in Audiology or its equivalent from an ASHA accredited university
• ASHA Certificate of Clinical Competence in Audiology (CCC-A)
• Experience with MED-EL cochlear implants a plus
• Strong written and verbal communication and presentation skills
• Should be located in or willing to relocate near a major airport or travel access point in the Midwest Region – MINNESOTA
• Positive attitude, self-motivated and collaborative team spirit a must!

Primary Responsibilities:

• Provide clinical/technical support services and training/continuing education on product/programming to CI programs & professionals in their designated region
• Work closely with Regional Director, Surgical Account Managers, other Clinical Account Managers, Consumer Engagement Managers, Customer Service Representatives and MED-EL User Representatives to meet the needs of hearing implant professionals, users and the hearing impaired community
• Attend/present at regional, national and international events
• Assist with research studies/US clinical trials as needed

Position Qualifications:

• Master's degree in Audiology or its equivalent from an ASHA accredited university
• ASHA Certificate of Clinical Competence in Audiology (CCC-A)
• Experience with MED-EL cochlear implants
• Strong written and verbal communication and presentation skills
• Should be located in or willing to relocate near a major airport or travel access point in the Midwest Region – ST. LOUIS/KANSAS CITY AREA
• Positive attitude, self-motivated and collaborative team spirit a must!

We are actively seeking a Customer Account Department Manager who is passionate about ensuring customer success. You will manage, coordinate and lead the activities of the Customer Account Representatives teams maintaining and enhancing customer relationships while meeting organizational and operational objectives. You will be responsible for leading while providing high quality, efficient customer service to all internal and external customers through daily management of direct reports including hiring, motivating, recognizing, coaching, counseling and problem solving.

Primary Responsibilities:

• Collaborate and communicate with the Director of Operations on issues that impact Customer Service, as well as the organization overall.
• Cross functional collaboration with Operations Control, Operations Performance and Reimbursement managers to assure alignment of business processes and issue resolution.
• Serve as a subject matter expert on Quality System requirements, company policies and procedures and provide guidance to the team on customer challenges providing customer centric solutions.
• Ensure policies, procedures, and practices are communicated, monitored, and enforced uniformly across all supervisors and their teams.
• Provide Director of Operations with detailed data analysis and resource models to ensure the Customer Account Department organizational structure meets the changing business environment.
• Develop methods and utilize technology (collaborating with the Director of Operations and other departments) to improve processes related to servicing patients and professional customers, order processing, customer communications and managing key performance indicators.

Required Skills:

• Proven team player with ability motivate, inspire and lead a growing team in an ever-changing business environment.
• Confidence, patience, politeness, tact and diplomacy when dealing with demanding situations
• Proven analytical thinker with conceptual approach, strong problem-solving and excellent organizational skills.
• Advanced database skills with proficiency in Microsoft Office (Excel, Jet Reporting and/or PowerBi reporting, Word, Outlook) and ability to learn Microsoft Dynamics Navision ERP & CRM systems
• Ability to create, monitor and report identified metrics measuring Customer Account Representatives work and customer satisfaction to management.
• Strong written and verbal communication skills history including the ability to articulate ideas clearly and concisely in a variety of settings, adjusting the message to suit the audience.
• Ability to interact collaboratively and professionally during interactions with staff, customers or public at large while representing MED-EL Corporation.
• Ability to learn and carry out MED-EL Quality System requirements, detailed operational procedures and various regulatory requirements relevant for medical device companies, Medicare and Medicaid Providers.
• Focused attention to detail with the ability to perform under pressure, including time-pressure/deadlines, quality audits and various regulatory (FDA, Medicare, OIG) inspections, etc.

Position Qualifications:

• Bachelor’s Degree or equivalent education or experience in a related field
• 5+ years’ experience as a proven engaging leader of a team of 15 or greater, preferably in a medical or highly regulated environment.With a successful track record of delivering service excellence through developing people at both exempt and non-exempt levels, while being an expert people developer with an emphasis on leading versus managing.

We are seeking a reliable, passionate individual with solid business acumen who is interested in making a direct impact to the future of the organization.

The Customer Account Representative role works with patients and clinics answering product and service questions. In addition, you will process orders, prepare correspondence and fulfill customer needs to ensure excellent service standards.

Primary Responsibilities:

• Serve as the primary contact for customers including patients, family members, medical providers and professional contacts regarding their product needs.
• Process customer orders in accordance with company policy/Quality System and regulatory requirements for the handling of class III medical devices.
• Provide routine product troubleshooting assistance for MED-EL medical products.

• Collaborate with internal staff members including Reimbursement, Accounting, Product Control, Order Fulfillment, and Sales teams to help maintain account relationships.

Required Skills

• Strong written and verbal communication skills including the ability to articulate concisely
• Excellent time management skills and ability to prioritize multiple time sensitive tasks
• Excellent database skills with proficiency in Microsoft Office (Excel, Word, Outlook) and ability to learn Microsoft Navision and CRM systems.

Position Qualifications:

• High School graduate or equivalent
• Minimum of 1-2 years of Customer Service experience or equivalent

The standard hours of 9 am to 5:30 pm with a 30-minute lunch.