Insurance
With health care constantly changing, it pays to have a little help. Our region-specific Reimbursement Specialists are always available to assist hearing device recipients in obtaining the maximum coverage allowed by each individual’s health.
Our Services
MED-EL Insurance Support provides assistance with reimbursement for hearing devices and equipment. We submit pre-authorizations on your behalf and can walk you through the complex process of Insurance. We submit claims on your behalf, billing and can even help you structure a payment plan that fits your financial needs.
Our insurance representatives are standing by to help you navigate through our 3-step insurance process. Which step are you at?
Step 1: Submit Paperwork
In order for MED-EL to file your reimbursement with your insurance company, we need the the US Intake Form completed. Please print, complete, and submit the form back to MED-EL via fax or email.
US Intake Form - English and Spanish
Fax: 1-919-314-3009
E-Mail: [email protected]
Mail:
MED-EL Corporation
Attn: Reimbursement Department
2645 Meridian Pkwy, Suite 100
Durham, NC 27713
Step 2: Contact Customer Service
Once you have submitted your US Intake Form, please reach out to MED-EL's customer service team in order to place your order.
Phone: 1-919-572-2222
Toll Free: 888-MEDEL-CI
E-Mail: [email protected]
Step 3: Obtaining Authorization
Authorization could take up to 60 days or more depending on your insurance plan’s processing turn-around times. We're working on creating a portal for you to check your status. However, please contact our team who can help assist you.
Phone: 1-888-633-3524
E-Mail: [email protected]
