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Remote Controls
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Remote Controls
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Audio Processors
SONNET
CI and EAS Audio Processor
These support guides will help you handle and care for the SONNET & SONNET EAS Audio Processor.
Troubleshooting
Problem
Possible Cause
Problem
Pairing does not work
Possible Cause
AudioStream, AudioStream Adapter, or hearing aid(s) currently connected to phone
Recommended Action
Disconnect the device(s) on your phone or switch off Bluetooth® on your phone.
Pairing does not work
AudioStream, AudioStream Adapter, or hearing aid(s) currently connected to phone
Disconnect the device(s) on your phone or switch off Bluetooth® on your phone.
Problem
Audio streaming does not start. Right and/or left connection symbols on the main button do not light up
Possible Cause
Audio processor is not paired with AudioLink XT
Recommended Action
Pair your audio processor with AudioLink XT
Audio streaming does not start. Right and/or left connection symbols on the main button do not light up
Audio processor is not paired with AudioLink XT
Pair your audio processor with AudioLink XT
Problem
No sound during audio streaming although the right and/or left connection symbols are blinking
Possible Cause
Audio processor is out of range
Recommended Action
- Ensure audio processor is switched on
- Replace audio processor battery
- Move AudioLink XT closer to audio processor
No sound during audio streaming although the right and/or left connection symbols are blinking
Audio processor is out of range
- Ensure audio processor is switched on
- Replace audio processor battery
- Move AudioLink XT closer to audio processor
Problem
Distorted sound during audio streaming
Possible Cause
Device is not within range, or there is interference from other devices
Recommended Action
- Move AudioLink XT closer to audio processor
- Remove other devices which could interfere with the wireless frequency, for example internet routers or PCs
- If possible, use your Wi-Fi system’s 5 GHz band
Distorted sound during audio streaming
Device is not within range, or there is interference from other devices
- Move AudioLink XT closer to audio processor
- Remove other devices which could interfere with the wireless frequency, for example internet routers or PCs
- If possible, use your Wi-Fi system’s 5 GHz band
Problem
No sound, or sound too quiet
Possible Cause
Volume too low
Recommended Action
Increase volume on device, then on AudioLink XT
No sound, or sound too quiet
Volume too low
Increase volume on device, then on AudioLink XT
Problem
Sound too loud, or distorted
Possible Cause
Volume too high
Recommended Action
Decrease volume on AudioLink XT, then on device
Sound too loud, or distorted
Volume too high
Decrease volume on AudioLink XT, then on device
Problem
Streaming with the docking station or audio cables does not work although the right and/or left connections symbols are blinking
Possible Cause
Audio cable is not connected properly
Recommended Action
Check that all cables are properly connected, and/or that AudioLink XT is placed correctly in the docking station
Streaming with the docking station or audio cables does not work although the right and/or left connections symbols are blinking
Audio cable is not connected properly
Check that all cables are properly connected, and/or that AudioLink XT is placed correctly in the docking station
Problem
AudioLink XT frozen
Possible Cause
AudioLink XT has an unexpected problem
Recommended Action
- Switch AudioLink XT off and on again
- Press the main button and the volume button for 7 seconds to perform a soft reset.
AudioLink XT frozen
AudioLink XT has an unexpected problem
- Switch AudioLink XT off and on again
- Press the main button and the volume button for 7 seconds to perform a soft reset.
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Refer to your user manual for more information.
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