These support guides will help you handle and care for the SONNET 2 & SONNET 2 EAS Audio Processor.
Status FineTuner Echo command has been successfully received.
Status Program 1 is selected.
Status Program 2 is selected.
Status Program 3 is selected.
Status Program 4 is selected.
Status If the optional status light has been activated: SONNET 2 is initialized and working.
Status Batteries are empty. Solution Change the batteries.
Status Either minimum or maximum volume or audio sensitivity has been reached. Solution Adjust volume or sensitivity if necessary.
Problem Temporary error or electronic malfunction. Solution 1. Turn processor off. 2. Turn processor back on.
Status The setting you selected has not yet been programmed, or there has been a program malfunction. Solution Select another setting.
Status Temporary error or electronic malfunction. Solution 1. Turn processor off. 2. Turn processor back on.
Status Programming failure, temporary error, or electronic malfunction. Solution 1. Turn processor off. 2. Turn processor back on.
DL-Coil Indicator Light
Status The DL-Coil, DL-Coil cable, and SONNET 2 are working; your SONNET 2 and implant are successfully connected (applicable to SYNCHRONY, CONCERTO, SONATA, and PULSAR implants).
Status The DL-Coil, DL-Coil Cable, and SONNET 2 are working (applicable to C40+ and C40 implants).
No Light Signal
Status Your audio processor isn’t working. Solution 1. Change the batteries. If that doesn’t solve the problem, go to 2. 2. Replace the DL-Coil cable. Still need help? We're here to help! Call 1-888-633-3524 for Audiology or contact Union Hearing Aid Center at 866-269-8880 or Medel@unionhearing.ca for customer service.
Status The indicator light has been deactivated by your audiologist. Solution Contact your audiologist.
Status The DL-Coil and implant are disconnected. Solution Position the DL-Coil over the implant.
Status SONNET 2 is in monitoring mode. Solution Switch SONNET 2 off and on again.
Status The DL-Coil is positioned over the wrong implant. Solution Position the DL-Coil over the correct implant.
Status The DL-Coil cable is defective. If the DL-Coil cable fails, the DL-Coil will automatically power off after 5 minutes. Solution 1. Replace the DL-Coil cable. 2. Reposition the DL-Coil over the implant. 3. Switch your SONNET 2 off. 4. Switch your SONNET 2 back on.
Status The DL-Coil has powered off. Solution 1. Reposition the DL-Coil over the implant. 2. Switch your SONNET 2 off. 3. Switch your SONNET 2 back on.
Status The DL-Coil cable is defective. Solution Replace the DL-Coil cable.
The content on this website is for general informational purposes only and should not be taken as medical advice. Please contact your doctor or hearing specialist to learn what type of hearing solution is suitable for your specific needs. All products, features and indications are approved and available in Canada but may not be in other countries. Please contact your local MED-EL office for information.
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