These support guides will help you handle and care for the RONDO 2 Audio Processor.
Audio processor and implant are successfully connected (applicable to SYNCHRONY 2, SYNCHRONY, CONCERTO, SONATA and PULSAR implants).
Audio processor is working correctly (applicable to C40+ and C40 implants).
No Light Signal
Your audio processor isn’t working. Solution
Fully charge audio processor. Still need help? We’re here to help! Call 1-888-633-3524 for Audiology or contact Union Hearing Aid Center at 866-269-8880 or Medel@unionhearing.ca for customer service.
The indicator light has been deactivated by your audiologist. Solution
Contact your audiologist.
Audio processor is not connected to the implant. Solution
Position audio processor correctly over the implant. Make sure to use the correct magnet.
Audio processor is positioned over the incorrect implant. Solution
Position audio processor over the correct implant.
Audio processor has powered off. Solution
Switch audio processor off and on. Reposition over the correct implant.
The content on this website is for general informational purposes only and should not be taken as medical advice. Please contact your doctor or hearing specialist to learn what type of hearing solution is suitable for your specific needs. All products, features and indications are approved and available in Canada but may not be in other countries. Please contact your local MED-EL office for information.
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