In case you encounter any minor technical problems, carefully follow these steps to identify possible causes and solutions:
Check if the battery is empty and needs to be replaced.
Check if the processor is in the muted-microphone program.
Check the audio processor for dirt or signs of damage. Gently clean any processor parts that are dirty and wipe dry any parts that are wet. If any parts appear damaged, contact your MED-EL representative.
Read detailed information on troubleshooting in your ADHEAR User Manual.
Call 1-888-633-3524 for Audiology or contact Union Hearing Aid Center at 866-269-8880 or Medel@unionhearing.ca for customer service.
Refer to your user manual for more information.