Product Support
With proper handling and care, your audio processors can provide you with years of hearing. The information in this section will help you keep your processor in good working order. There’s also useful information about connectivity, troubleshooting, and frequently asked questions.
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HearCare MED-EL App
Convenient Care. Anytime. Anywhere.
With this easy-to-use app, you can perform system checks, create configuration backups that are stored in the MED-EL cloud, and benefit from remote fittings—just download the audio processor configurations your clinician sends you whenever and wherever it’s convenient for you.
