Does the red indicator light flash when the processor is turned on?

 

Das ist der Text

Das ist der Titel 

 

 

 

Text

HELP? 

6767r 

Replace the batteries (or recharge them if you are using the DaCapo system).
Turn the processor back on.

Does a red light appear with no more than four flashes? 

Count the number of flashes.

There should be no more than four flashes - with no pauses or repetition. Does this occur?

 

Using your speech processor test device (SPTD), place the coil underneath.

Does a red light flicker consistently when you speak?

 

Perspiration, dirt or cracks can cause intermittent problems.

Check the earhook and processor, clean if necessary and try the SPTD again.

Does a red light flicker consistently when you speak?

 

Using the FineTuner remote control, try changing programs.

Does a red light appear with no more than four flashes?

 

Check the pins on the battery pack.

1. Remove the battery pack cover  VIEW
2. Remove the U-pin  VIEW
3. Separate the battery pack from the control unit  VIEW

Be sure that the pins on the battery pack are clean, intact, and are not broken. Do the pins look intact? If not, click here. If the pins are intact, reassemble the processor and try again.

Did this resolve the issue? 

Try a spare battery pack, if available.

Reassemble the processor with a
spare battery pack.

NOTE: Contact your clinic or MED−EL Customer Service regarding your broken battery pack.
 

Did this solve the issue? 

Refer to your OPUS 2 user manual.

If you are still experiencing technical issues
please contact your clinic or MED−EL Customer Service

 

Check your user manual for further details. If any technical issues reappear then use this troubleshooting guide.

If you cannot find a solution and the issue persists, please contact your clinic or local
MED−EL representative.

 

This section will provide some troubleshooting tips on using audio devices with your processor. There are a variey of audio devices that can be used:

• Entertainment devices (MP3, CD, DVDs)
• Assistive Listening Devices (ALDs)
• Telephones

For this tutorial, we will be using the ALD device as an example of an audio device.

Only use battery-operated devices,
and not devices plugged into an electrical outlet.

 

Make sure there is sound coming from your audio device.

If available, connect standard headphones to the device and check that there is sound coming through.

Is there sound? 

Identify which connection accessory you will be using with this audio device:

Please select:

Using audio cable?
Using telecoil device?
 

 

There may be a problem with the audio device and not your processor.

Check the user manuals with the audio device or contact its manufacturer.

 

Insert the FM Battery Pack Cover
onto your processor.

Turn your processor off, and then slide the
battery pack cover off.

Replace with the FM Battery Pack Cover.
This is a little longer and has a 3-hole port at the base.

 

This is a general guide to help you detect or resolve any problems you may have with your processor. Please follow the diagram in the PDF, refer to your OPUS 2 user manual, or contact your local cochlear implant centre if you cannot resolve the issue.

Download the OPUS 2
Quickguide

Was this download useful? 

Insert your audio cable (yellow or red) carefully into your processor.

Do not force the pins.
Make sure the orientation is correct. Note the large hole and two smaller holes.

TIP: What is the difference between  the yellow and red cable?

Be sure to insert it properly and that the  cable is free of defects or broken pins.

Is the cable broken? Click here, if yes.  Otherwise, proceed to STEP 3.
 

 

Be sure the volume of the audio device is turned down.

Insert the plug from your audio cable into the audio device.






 

 

Increase the volume slowly.

NOTE: This example may not match the volume control on your audio device. Check your audio device's user manual if you are unable to locate its volume control.

Do you hear anything? 

Make sure your telecoil is turned off. Click here.

Turn up the volume on your FineTuner.
Click here.

Replace the FM battery pack cover with a
spare one, if available. Click here.

Use appropriate adapter. Click here.

 

Simply turn your processor off, then back on by lifting the lever on your battery pack.

You can also deactivate telecoil using your FineTuner by selecting the "M" button (which means microphone).

Did this solve the issue? 

Adjust the volume with the FineTuner
using the [ + ] or [ - ] keys.

Did this solve the issue? 

Make sure you are in range.

Keep your FineTuner within two feet of your processor and try again.

Does this solve the issue? 

Your FineTuner may not be properly synced with your processor.

Place the coil over the "MT" button on the remote.  VIEW

Turn the processor off then back on by lifting the lever on the battery pack.  VIEW

If the outer lights blink after you have turned your processor back on, your remote is now synced with your processor.  VIEW

Does this solve the issue? 

Replace the battery.

Open the battery cover with a screwdriver and replace the battery. (type CR2025)

NOTE: You may need to sync the remote again with your processor.

Does this solve the issue? 

Select the part that is broken:

Earhook
Control Unit
Battery Pack
Cable
Coil (Headpiece)

 

Use the tool to push out the pin and remove it.

Remove the earhook by gently pulling downwards.

Replace with the spare earhook and insert the pin back in place.

Did this solve the issue? 

Replace the battery pack with a spare battery pack (if available).

1. Remove the battery pack cover  VIEW
2. Remove the U-pin  VIEW
3. Separate battery pack from control unit  VIEW

Reassemble audio processor with a spare battery pack.

Did this solve the issue? 

Replace the cable with the spare cable (if available).

1. Remove the battery pack cover  VIEW
2. Remove the U-pin  VIEW
3. Separate the battery pack from the control unit  VIEW
4. Remove the cable from the coil and control unit  VIEW
5. Replace with the spare cable, being sure that the long pin is on the right when inserting into the control unit  VIEW
6. Reassemble the audio processor

Did this solve the issue? 

Replace the coil (headpiece) with a spare coil (if available).

Gently remove the cable from the coil and replace with a spare coil.

Did this solve the issue? 

Interference can occur if your processor setting is either (T) telecoil or (M/T) microphone telecoil.

Simply turn your processor off, then back on by lifting the lever on your battery pack.

Did the interference go away? 

Interference can occur if you are in close proximity of electromagnetic fields.

Although it is rare, it may cause some intermittent humming.

Try moving to another location to see if the humming stops.

Did it stop? 

Replace the cable with the spare cable (if available).

1. Remove the battery pack cover  VIEW
2. Remove the U-pin  VIEW
3. Separate the battery pack from the control unit  VIEW
4. Remove the cable from the coil and control unit  VIEW
5. Replace with spare cable, being sure that the long pin is on the left when inserting it into the control unit  VIEW
6. Reassemble the audio processor

Did the interference go away? 

Replace the battery pack with a spare battery pack (if available).

1. Remove the battery pack cover  VIEW
2. Remove the U-pin  VIEW
3. Separate the battery pack from the control unit  VIEW
4. Reassemble the audio processor with a spare battery pack.

Did the interference go away? 

Cable malfunction is usually the cause of loud static, crackling, popping and sound cutting in and out.

Simply turn your processor off, then back on by lifting the lever on your battery pack.

Did this solve the issue? 

Replace the cable with the spare cable (if available).

1. Remove the battery pack cover  VIEW
2. Remove the U-pin  VIEW
3. Separate the battery pack from the control unit  VIEW
4. Remove the cable from the coil and control unit  VIEW
5. Replace with the spare cable, being sure that the long pin is on the left when inserting into the control unit  VIEW
6. Reassemble the audio processor

Did this solve the issue? 

Replace the battery pack with a spare battery pack (if available).

1. Remove the battery pack cover  VIEW
2. Remove the U-pin  VIEW
3. Separate the battery pack from the control unit  VIEW

Reassemble the audio processor with a spare battery pack.

Did this solve the issue? 

Replace the coil (headpiece) with a spare coil (if available).

Gently remove the cable from the coil and replace with a spare coil.

Did this solve the issue? 

Simply turn your processor off, then back on by lifting the lever on your battery pack.

Did this solve the issue? 

Replace the cable with the spare cable (if available).

1. Remove the battery pack cover  VIEW
2. Remove the U-pin  VIEW
3. Separate the battery pack from the control unit  VIEW
4. Remove the cable from the coil and control unit  VIEW
5. Replace with the spare cable, being sure that the long pin is on the left when inserting into the control unit  VIEW
6. Reassemble the audio processor

Did this solve the issue? 

Replace the battery pack with a spare battery pack (if available).

1. Remove the battery pack cover  VIEW
2. Remove the U-pin  VIEW
3. Separate the battery pack from the control unit  VIEW

Reassemble the audio processor with a spare battery pack.

Did this solve the issue? 

Replace the batteries (or recharge them if you are using the DaCapo system).

Turn the processor back on.

Does this solve the issue? 

To adjust the loudness on your FineTuner remote, select the following buttons:

default key

or the volume keys

Did this solve the issue? 

Simply turn your processor off, then back on by lifting the lever on your battery pack.

Did this solve the issue? 

Is the microphone opening blocked? 

Make sure you processor is working properly.

Take these steps to check your processor and then return to this section.

Did this solve the issue? 

Use a small brush to clear the microphone opening.
If necessary, remove the earhook.

1. Use tool to push out pin. Remove pin.  VIEW
2. Remove earhook by gently pulling downward.  VIEW

Clean opening with small brush and reinstall earhook.
 

Did this solve the issue? 

Replace the FM Battery Cover with a spare one, if available.

Turn processor off by lifting the lever on the battery pack.  VIEW

Slide the battery pack cover off, and replace with spare one.  VIEW

Turn processor back on and insert  the audio cable into it.

Did this solve the issue? 

Your audio device may only accept "mono" plug. (Your audio cable is stereo.)
What is a stereo or mono plug?  VIEW

Using an adapter may help.

Inexpensive "stereo-to-mono" adapters are available local electronics stores.
For most audio devices, you will need the standard 1/8" plug. Ask the sales associate for a 1/8" stereo to mono adapter.  VIEW

Did this solve the issue? 

Be sure the volume of the audio device is turned down.

Insert the plug of your telecoil accessory (neckloop or silhouette) into the headphone jack of your audio device.

Position the neckloop around your neck, or the silhouette on your ear next to the processor.
 



 

 

Make sure your telecoil setting is on.
Using your FineTuner, select "T" or "M/T".

"T" is telecoil only -- with only sound input
from the audio device.

"M/T" is mlcrophone and telecoil mixed.
50% from your telecoil input and the
other 50% from your processor's microphone.

 

 

Increase the volume slowly.

NOTE: This example may not match the volume control on your audio device. Check your audio device's user manual if you are unable to locate its volume control.

Do you hear anything? 

Turn up the volume on your FineTuner. Click here.

Replace the FM battery pack cover with a  spare one, if available. Click here.

Use appropriate adapter. Click here.

Your telecoil accessory may not be functioning properly.
Contact the manufacturer of the telecoil accessory.

 

Using your speech processor test device (SPTD), place the coil underneath.

Does a red light flicker consistently when you speak? 

 

 

 

 

Check your user manual for further details. If any technical issues reappear then use this troubleshooting guide.

If you cannot find a solution and the issue persists, please contact your clinic or local
MED−EL representative.

 

Check your user manual for further details. If any technical issues reappear then use this troubleshooting guide.

If you cannot find a solution and the issue persists, please contact your clinic or local
MED−EL representative.