Services and Support

Science and medicine must consider more than the latest technology if it is to truly improve quality of life. At MED‑EL, we combine innovative technology with the highest standards in service and support. Our family of experienced professionals strives to meet every need, from diagnosis and candidacy to reimbursement and rehabilitation. For over a decade, MED‑EL’s highly acclaimed service initiatives have provided exceptional support to implant users and meaningful assistance to implant professionals. Our ultimate goal is to provide hearing implant recipients with complete peace of mind, so they can relax and get on with life.

Customer Service

Fast, courteous and consistent professionals who are willing to go the extra mile. There is a Customer Service Specialist for each region of the country, so clinics and users always know exactly who to contact. Additionally, a Customer Service representative is on call 24 hours a day, 7 days a week, 365 days a year.

Clinical Support

Our clinical support is provided by highly qualified audiologists with experience in meeting the needs of implant patients and professionals. From holding a hand to holding an online workshop, our Clinical Support team is ready to help.

Audiology On-call: provides 24-hour access to clinical training and support services 7 days a week, 365 days a year.
Remote Loading: provides a replacement speech processor, programmed and ready for use, within 48 hours. With one call to MED‑EL, patients can be back in business even when their clinic is not open for business.
Remote Consultative Services: provides implant professionals with immediate and real-time clinical support. With US FDA approval for web conferencing and application sharing, MED‑EL offers a direct connection with experienced staff for instant answers to clinical questions.

Online Training Program

Clinical education and training at the click of a mouse, right from the comfort of a home or office. Our extensive Online Training Program includes live and recorded courses on a number of topics.

Surgical Support

From the first case to the most difficult case, MED‑EL goes the distance. Our Surgical Support team travels the globe to support surgeons and the patients that they serve.

Reimbursement Services

In the constantly changing health care environment, it pays to have a little help. Our Reimbursement Specialists assist clinics and patients in obtaining the maximum coverage allowed by each individual’s health insurance plan.

HearPeers

The HearPeers Program is designed to facilitate communication among implant recipients and potential candidates. When considering a hearing implant, candidates can learn about the experiences of others who have taken the same journey. HearPeers.com gives candidates online access to connect with MED‑EL users and parents who have volunteered to share their stories and offer support.

Community Outreach Program

In addition to serving those touched by hearing loss and implantation, MED‑EL is committed to human-interest efforts not related to the hearing implant industry. MED‑EL’s Community Outreach Program is designed to give back to the community in ways that are completely unrelated to MED‑EL’s business efforts. MED‑EL staff have volunteered with projects ranging from Habitat for Humanity to soup kitchens, and shelters. Additionally, MED‑EL has matched employee donations to organizations ranging from Urban Ministries to the American Heart Association and the American Diabetes Association.

BRIDGE to Better Communication

Bridge The MED-EL BRIDGE to Better Communication program has quickly gained popularity and respect as a worldwide leader in education and rehabilitation. Our support materials and services are designed for education and rehabilitation professionals, to help implant users and parents bridge the gap between implantation and the rapid development of improved listening skills and spoken communication. The BRIDGE to Better Communication consists of a wide variety of products, resources and materials for adult and pediatric habilitation, assessment, and device management. Additionally, MED-EL staff are prepared to provide assistance with IEP meetings, on-site education of school personnel, and informative recommendations to parents and therapists regarding aural (re)habilitation and the educational setting.


About MED-EL Introduction Research Initiatives Industry Firsts Services and Support Find a MED-EL Clinic Careers with MED-EL Journey to Cochlear Implants Introduction How We Hear Understanding the CI Enhancing the Quality of Life Cochlear Implant Process MAESTRO Cochlear Implant System Introduction Worlds Smallest Cochlear Implants Thinnest and Lightest Processors MAESTRO Advantage Raising the Bar in Reliability VIBRANT SOUNDBRIDGE Middle Ear Implant System Introduction About Middle Ear Implants Getting a VIBRANT SOUNDBRIDGE External part: Audio Processor Implanted part: VORP Information for Candidates FineHearing Technology Complete Cochlear Coverage Solutions for Children Successful Results User Stories HearPeers Community Download Central Find a MED-EL Clinic Contact Us Professionals Information for Download Complete Cochlear Coverage FineHearing Research Auditory Response Telemetry BRIDGE to Better Communication Program About the Program BRIDGE Products SoundScape BRIDGE Downloads Kid's Corner Homepage How hearing works About hearing loss How well do you hear? What is a CI How to get a CI What is life like with a CI? Tell us your Story Press Room Press Releases & Downloads Key Executives Glossary of Terms HOME	Services and Support Science and medicine must consider more than the latest technology if it is to truly improve quality of life. At MED‑EL, we combine innovative technology with the highest standards in service and support. Our family of experienced professionals strives to meet every need, from diagnosis and candidacy to reimbursement and rehabilitation. For over a decade, MED‑EL’s highly acclaimed service initiatives have provided exceptional support to implant users and meaningful assistance to implant professionals. Our ultimate goal is to provide hearing implant recipients with complete peace of mind, so they can relax and get on with life. Customer Service Fast, courteous and consistent professionals who are willing to go the extra mile. There is a Customer Service Specialist for each region of the country, so clinics and users always know exactly who to contact. Additionally, a Customer Service representative is on call 24 hours a day, 7 days a week, 365 days a year. Clinical Support Our clinical support is provided by highly qualified audiologists with experience in meeting the needs of implant patients and professionals. From holding a hand to holding an online workshop, our Clinical Support team is ready to help. Audiology On-call: provides 24-hour access to clinical training and support services 7 days a week, 365 days a year. Remote Loading: provides a replacement speech processor, programmed and ready for use, within 48 hours. With one call to MED‑EL, patients can be back in business even when their clinic is not open for business. Remote Consultative Services: provides implant professionals with immediate and real-time clinical support. With US FDA approval for web conferencing and application sharing, MED‑EL offers a direct connection with experienced staff for instant answers to clinical questions. Online Training Program Clinical education and training at the click of a mouse, right from the comfort of a home or office. Our extensive Online Training Program includes live and recorded courses on a number of topics. Surgical Support From the first case to the most difficult case, MED‑EL goes the distance. Our Surgical Support team travels the globe to support surgeons and the patients that they serve. Reimbursement Services In the constantly changing health care environment, it pays to have a little help. Our Reimbursement Specialists assist clinics and patients in obtaining the maximum coverage allowed by each individual’s health insurance plan. HearPeers The HearPeers Program is designed to facilitate communication among implant recipients and potential candidates. When considering a hearing implant, candidates can learn about the experiences of others who have taken the same journey. HearPeers.com gives candidates online access to connect with MED‑EL users and parents who have volunteered to share their stories and offer support. Community Outreach Program In addition to serving those touched by hearing loss and implantation, MED‑EL is committed to human-interest efforts not related to the hearing implant industry. MED‑EL’s Community Outreach Program is designed to give back to the community in ways that are completely unrelated to MED‑EL’s business efforts. MED‑EL staff have volunteered with projects ranging from Habitat for Humanity to soup kitchens, and shelters. Additionally, MED‑EL has matched employee donations to organizations ranging from Urban Ministries to the American Heart Association and the American Diabetes Association. BRIDGE to Better Communication The MED-EL BRIDGE to Better Communication program has quickly gained popularity and respect as a worldwide leader in education and rehabilitation. Our support materials and services are designed for education and rehabilitation professionals, to help implant users and parents bridge the gap between implantation and the rapid development of improved listening skills and spoken communication. The BRIDGE to Better Communication consists of a wide variety of products, resources and materials for adult and pediatric habilitation, assessment, and device management. Additionally, MED-EL staff are prepared to provide assistance with IEP meetings, on-site education of school personnel, and informative recommendations to parents and therapists regarding aural (re)habilitation and the educational setting.
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